Cancellation, Return, Replacement & Refund Policy
At Parvati Mobile Accessories, we want our customers to have a safe and convenient shopping experience.
1. Order Cancellation by Customer
Customers may request cancellation of an order before the order is dispatched.
Cancellation requests should be submitted as soon as possible through:
WhatsApp/Phone: +91 9664572240
Email: parvatimobileaccessories@gmail.com
Once an order has been dispatched, cancellation may not be possible.
2. Prepaid Order Cancellation
If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed through the original payment method or applicable refund process.
Refund processing time may depend on the payment gateway, bank or financial institution.
3. COD Order Cancellation
For COD orders, customers should contact us before dispatch if they wish to cancel.
Repeated refusal of COD deliveries or repeated cancellations may result in COD availability being restricted for future orders.
4. Part-COD Cancellation
Where Part-COD is applicable, the customer pays 20% of the order value as a booking/token amount and the remaining 80% through COD at delivery.
If the customer requests cancellation before dispatch, the booking amount will be handled according to the order status and applicable cancellation conditions communicated at the time of booking.
If the order has already been dispatched, the booking amount may be subject to applicable shipping, processing, return-to-origin or other charges.
5. Return & Replacement
Returns/replacements are subject to product eligibility and inspection.
A product may be considered for replacement where it is:
– Received damaged
– Defective on arrival
– Incorrect product received
– Missing item/accessory due to an order fulfilment error
The customer must contact us with the order details and required evidence within 48 hours of delivery for damaged, defective, incorrect or missing-product complaints.
6. Unboxing Video
For electronic accessories and products where damage or missing components can be difficult to verify, an unboxing video may be requested.
The video should clearly show the package, shipping label, opening of the package and the product received.
Failure to provide sufficient evidence may affect the approval of a damage/missing-product claim.
7. Non-Returnable Situations
A return/replacement request may be rejected where the issue is caused by:
– Physical damage caused after delivery
– Liquid/water damage
– Burn or electrical damage caused by misuse
– Improper charging or voltage use
– Modification or unauthorised repair
– Normal wear and tear
– Scratches or cosmetic damage caused after use
– Missing original packaging/accessories caused by the customer
– Product misuse
– Compatibility issues where the customer selected the wrong product/model
8. Product Compatibility
Customers should verify compatibility, model, connector type, specifications and other product details before placing an order.
Parvati Mobile Accessories will not be responsible for compatibility issues caused by incorrect product selection by the customer.
9. Warranty Products
Where a product carries manufacturer/seller warranty, warranty claims will be processed according to the applicable warranty terms.
Warranty does not automatically cover physical damage, liquid damage, accidental damage, misuse or unauthorised modifications unless specifically covered by the applicable warranty.
10. Refunds
Where a refund is approved, it will normally be initiated after the applicable cancellation/return verification process is completed.
The actual crediting time may depend on the payment gateway, bank or financial institution.
For COD orders, refund arrangements may require the customer to provide valid bank/UPI details or another approved refund method.
11. Shipping Charges
Unless the issue is caused by our fulfilment error or an approved defective/damaged-product claim, shipping, COD, return or other applicable charges may be deducted from the refundable amount where permitted.
12. Return-to-Origin (RTO)
If a customer refuses delivery, remains unavailable, provides an incorrect address or fails to accept the shipment, the order may be returned to us by the courier.
Re-dispatch may require payment of applicable shipping/handling charges.
For Part-COD orders, applicable charges may be adjusted against the booking amount where permitted.
13. How to Request Cancellation/Replacement
Please contact:
Parvati Mobile Accessories
Phone/WhatsApp: +91 9664572240
Email: parvatimobileaccessories@gmail.com
Please provide:
– Order Number
– Customer Name
– Registered Mobile Number
– Reason for request
– Photographs/video where applicable
14. Policy Changes
We may update this Cancellation, Return, Replacement & Refund Policy from time to time. The updated policy will be published on our website.
15. Contact Details
Parvati Mobile Accessories
Website: www.parvatimobile.in
Phone/WhatsApp: +91 9664572240
Email: parvatimobileaccessories@gmail.com
Address: D/1, 553, 5th Floor, Hub Town, Gita Mandir, Ahmedabad, Gujarat PIN 380022